How many SmartPlans can I have on my account? In recent years, luckily, some banks in Australia have expanded their normal operating hours to also include the weekends. As a Business customer, how will Osko® and PayID payments change my bank statement or export? What happens if I scan my fingerprint incorrectly more than 5 times? Customer service is closed on most public holidays. How do I wear and care for the Centsitive Objects Incognito Pin? What do I need to do if I am a US citizen or tax resident? Why am I being redirected back to the Mobile Banking app when trying to pay some Payees? Will I still receive calls letters SMS etc whilst assistance is in place? How do I make a Pay Anyone payment using Online Banking? How do I upload a file payment from MYOB? I need a new PIN for my credit card or Handycard while I’m overseas. How do I change my Westpac Online daily payment limit? How do I set payments to be approved by 2 or more people? Why? How do I cancel the mobile payments feature? Our in-branch services are: We currently have eight Westpac HelpStations located across the country offering a specialised branch service where the staff are there to provide personalised quality assistance on a range of products and services including home loans, new accounts, overdrafts, personal loans and term deposits. Westpac branches are closed on Sundays. Where do I find my Digital Mail in Online and Mobile Banking? If I have Face ID capability on my device, do I have to use Face ID sign in for Mobile Banking? How do I disable or unlink a Westpac account from the Westpac Banking skill? Will I still have Westpac Protect™ SMS Code for Tablet Banking? What measures can I take to protect my information? Got some questions? Anything entered after 5 p.m. will be processed on the next Banking Business Day. My card details have been removed from the Google Pay app. Is any day on which banks in the place which you are registered for Internet Banking are open - not weekends, public holidays or bank holidays. You can feel free to leave a review or two down below and we’ll get back to you as soon as possible! How do I use Samsung Pay on my Samsung Gear watch? Are there any fees associated with making an International Payment? Will you be updating the app with new services and features? I want to use my KiwiSaver to buy my first home, I want to transfer my Australian Super or UK pension, Apply online to join the Westpac KiwiSaver Scheme, I want to send or receive money internationally, Withdraw money, Deposit notes, coins and cheques and exchange cash, Drop and go deposits – for larger cash deposit, prepare your banking when it suits you with Westpac Red Bags, Specialist advice on a range of products and services including home loans, overdrafts, personal loans, term deposits, new accounts, adding or changing PINs. How can I view my external account information? Unless otherwise specified, the products and services described on this website are available only in Australia from © Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. (adsbygoogle = window.adsbygoogle || []).push({}); horrible customer service by teller susa. I want to sell my device and get a new one, how do I make sure no-one can use my cards? By continuing to … Terms and Conditions or Product Disclosure Statement. Is my card eligible to set or change my card PIN online? Why don’t the card details on the merchant’s receipt match my physical card number? What can I do as a business with Westpac Online Banking? Lending criteria apply to approval of credit products. Are there any credit checks done as part of activating a SmartPlan? Where can I find out more information about Google Pay? Which countries is Travel Companion available in? How can I create a reconciled payment summary report in Biz Invoice? How do I get an emergency card replacement while I'm overseas? Westpac customers who wish to utilise these special relief measures or need assistance should contact Westpac Assist on 1800 067 497 or speak with their Relationship Manager. Can a Direct Debit transaction overdraw my account? Should I close the accounts of the deceased? All rights reserved. Does Westpac PayWear replace my existing Westpac Debit Mastercard®? Will I see the purchases I make using Westpac PayWear on my statement? Have you changed the password length or requirements with the changes to the Online Keypad? Can I view my Digital Card details for a co-branded Westpac AMEX card? Can mail preferences be selected for individual accounts? I received an email from Westpac. What if there are no participating Hey You cafes/businesses in your area? She was saying something stupid at my face.Westpac Bank is the largest first bank in Australia. Can I get a replacement card online? Do I need to re-enrol? I need help opening a joint account. If I perform a factory reset on my Fitbit device or delete my cards from Fitbit Pay, does this impact my physical cards? Can I activate my card on mobile if I don’t have the app? Can I use Apple Pay to tap on / off on Opal in NSW? My physical card has expired. What is the Digital Safe? How will my personal information be shared with Fitbit? Do I also need to send the recipient my Account Name? What should I do? How do I disable 4 digit Passcode sign in, or use a password or fingerprint instead? Weekend Citibank branch opening hours What is a Digital Card Number and how is it different from my Card Account Number? Westpac Group's portfolio of financial services brands and businesses is focused on a common purpose – delighting our … Why have I been contacted about this change? I want help working out what insurance I might need. My physical card has expired, I’ve received a reissued or replacement card, do I need to re-enrol my card in my Apple Wallet? We use cookies to secure and tailor your web use. Can I use Apple Pay as a backup if lose my physical card? What do I do if my Global Currency Card is lost or stolen? Can I use my Digital Card details for recurring card payments? How do I change my SMS Code mobile number? Do I need an internet connection to make Garmin Pay payments? How can I customise an invoice number in Biz Invoice? What amounts are eligible for SmartPlan (“Eligible Amounts”)? RECENT RISE IN DEMAND, GET YOUR MELBOURNE BUCKET LIST POSTER TODAY, Melbourne world’s second most liveable city, again, Late night and weekend shopping in Melbourne. Weekdays: The customer service department is open Monday to Friday:8:30 am – 5:00 pm, WAST. Some branches now open weekends. What is Siri and how do I set it up on my iPhone? How do I stop payments to my PayID or de-activate my PayID? These may change or we may introduce new ones in the future. Are all letters going to be sent digitally? How do I remove a card from their Fitbit Pay? I am not a Westpac customer but have received an email from Westpac. You’ll have to contact the customer service department to explore the hours of special events. What if I don’t want to use Online Banking to manage my Term Deposit? Is Bankwest open on Saturday or Sunday (weekends)? Payments completed on a public holiday or a weekend will be processed by the bank on the next Banking Business Day. On what devices are the Westpac skills available? How long will it take for estate funds held in bank accounts to be released? What is the difference between selecting CHQ or SAV rather than the Mastercard payment option for my Mastercard Debit card? 9:30am - 4pm, Mon - Thurs Can I use the Westpac Banking Action for Google Assistant for general customer service support? How can Travel Companion help me when I’m overseas? How will I know I've received a near real-time Osko® payment? The business center is open Monday to Friday from 8:30 am to 5:00 pm, WAST. Using Apple Pay with your Westpac Mastercard Debit card. I’ve added my Westpac Mastercard debit card but can’t see CHQ/SAV. I've registered my PayID, but I want to use it at another bank, what do I do? How does the Westpac Protect™ SMS Code provide extra protection? How can I backdate manual payments in Biz Invoice? How do I view eStatements for an account that has been closed? What details can I view and manage from Online Banking? Can my additional card holder add their card to Apple Pay? What happens if my Samsung device is lost or stolen? What tablet devices is 4 digit passcode available on? The information on this page is presented subject to our legal page and any other terms and conditions that Westpac may impose from time to time. How do I get the Westpac iPhone or Android Phone app for Mobile Banking? It is expected but cannot be guaranteed, that credits will be processed by the receiving bank, if not Westpac, for value on the day of receipt. Why do I need to verify my card when adding it to Samsung Pay? Why don't mobile payments on my mobile work at some terminals? Do the Westpac Group and Hey You share any customer details? Can I use my Digital Card once my physical card has been received? How do I share my BSB and account details? What if I don’t respond to a request for information about the tax residency of my business? Will my Westpac PayWear Card number be the same as my Westpac Debit Mastercard®? I've received a message to call Westpac on the ‘Verification Needed’ screen, why? Westpac branches in Melbourne city are open 9:30am to 5pm on weekdays. Why am I seeing a message to contact my bank? You can call our friendly Customer Care team on 13 20 32 for personal banking or 132 142 for business banking. What is a virtual account number and how is it different from my Card account number? What is the 'Pay' button in the Westpac Mobile Banking app? 8am-8pm, 7 days a week. How do I refresh Quick Balance on my Apple Watch? Requests for Copies of Statements must be completed by 5 p.m. on a Banking Business Day for collection or dispatch the next Banking Business Day. What is my 4-digit passcode for balance requests and how can I add or change it? How long does it take to activate a SmartPlan? What should I do? Can business cards be added to Apple Pay? Can I choose the one I want to use for the transaction? How long will it take for the Payee to receive the payment I made to them via the Westpac Keyboard? How do I dispute a card transaction in Westpac Online and Mobile Banking? How do I activate my Credit card or Debit Mastercard? How do I access the mobile cheque deposit feature? Can I stop the Travel Notifications from being sent to my Apple Watch? How do I arrange for Mobile Payments to be blocked if my phone becomes lost or stolen? If banks open on the weekend, they will generally be open on Saturday with some rare exceptions open on Sunday. What is my ‘Main Account Balance' and how is that different to my ‘Closing Balance’ in SmartPlan? My physical card has expired. Anything entered after 3 p.m. will be received next Banking Business Day. The bank however, cannot guarantee this time frame as there could be complications in the routing of payments or delays in overseas banking systems. What key changes might I need to make to our back-end accounting systems to accommodate PayID and Osko payments? All branches are open: 9:30am - 4pm, Mon - Thurs 9:30am - 5pm, Fri Some branches now open weekends Do I need to use my card PIN with Samsung Pay? I received a hoax/spam/scam/fake email or SMS claiming to be from Westpac. Physician's Automated Laboratory was founded in 1967 and in January 2019 merged with Central Coast Pathology and West Pacific Medical Laboratories and became WestPac Labs. How long will it take for the cheques to appear as a deposit in my account? How do I know if my payment went through? 132 032 for personal banking or 132 142 for business banking. Can I use Garmin Pay if I am overseas in the same way as I would in Australia? How do I know the cheque went through if my phone 'died' whilst submitting it? How do I make a contactless transaction using my mobile? When will the External Accounts Service be removed? Who can I talk to? Where can I get the SWIFT and BIC codes from? What do I do if I sell my smart watch or get a new device? Is Commonwealth Bank open on Saturday or Sunday? Can all funeral expenses be paid out of the deceased available funds?