Register for Stay Smart Online Alert Service or Scamwatch Radar alerts - these are free Government initiatives that alert you of new online threats as they are identified. Use caution when opening emails. Password protect your computer to log in, especially if you use browser password managers, Avoid saving your credit card details in your browser. Until merchants upgrade to the new technology, you will continue to swipe your card and sign receipts. Alternatively, please call the Commercial Cards Line on 1300 650 107. Avoid using the same passwords for social media, email accounts and your banking. Stay in the know by visiting these sites! Use our easy to follow security checklists and make yourself and your business a harder target for scammers. Ensure your old card is disposed of securely. Then follow the simple step-by-step instructions. Given this definition of "OSID" (which I never heard about before seeing your question), I cannot imagine what an "OSID Number" is in the context of an iPad. We send you an SMS (text) to confirm a transaction, and ask you to text back with your confirmation. Ensure we have your current contact details (including home, work and mobile phone numbers and email address), Advise us of your travel plans including a general travel itinerary, if possible, and attempt to be contactable by us at all times, in all global locations (e.g. Fraudsters may attempt to compromise your details via phishing emails, SMS or malware. Your data can also be targeted—from credit card details, email passwords and contact lists, to being tricked into downloading adware or subscribing to paid services. This unique mark is your assurance that the merchant is processing your credit card details securely over the Internet using a Westpac-accredited Internet payment security system. Full details are available on request. This means you can: Your card's Online Transaction Security Guarantee means that we guarantee you will not be liable for the amount of any online transaction made without your knowledge or consent providing we are notified of that transaction before the due date shown on the card account statement. your name, card number and expiry date) rather than storing it on the magnetic stripe on the back of the card. This additional layer of security is provided to you free of charge through Westpac's Secure Online Shopping service. if the second character is "0", then it is typically a test BIC as opposed to a BIC used on the live network. Full details are available on request. Go to any Westpac branch where a member of staff will help you change your PIN. Consider its appropriateness to these factors before acting on it. Have a current cyber security strategy to counter the evolving cyber threats. By continuing to use this site we assume you're ok with our notice. Personal customers, sign in to Westpac Live, select 'Preferences' from the 'Services and preferences' tab, then ‘Security’ and follow the simple step by step instructions. Protecting your mobile devices from viruses, malware, and Internet fraud is just as important as protecting your computer. Research software before you download on to your computer. Think before you post photos, personal information and financial information about you, your friends or your family. We'll send a new SMS code via text message to your mobile phone each time you need one. Contact us immediately on 132 032. More Less. Regularly check your accounts for any suspicious transactions. You can either enter your PIN or sign the generated receipt to authorise the transaction and your card will be removed. The Terms and Conditions (PDF 1MB) explain the features, benefits, risks, fees and charges for Online Banking and BPAY®. Remote access software is designed to share information between your machine and another; Keep your banking details safe by not signing in if software is active on your computer. What to do if there is a fraudulent transaction on your card, Card replacement after a fraudulent transaction, Card transactional issues and chargeback rights, What to do if your card is lost or stolen, Terms and Conditions or Product Disclosure Statement, Start using it immediately for all new purchases. We encourage you to treat this information as confidential. It's quick, simple, doesn't interfere with the majority of your day to day banking. Some countries (like the UK) require your PIN to verify purchases instead of signing and we recommend that you always know your PIN when travelling overseas. The microchip stores information more securely than the magnetic stripe, which makes it far harder to fraudulently copy your credit card details. Australian Cyber Security Centre (ACSC) guide for small businesses, Terms and Conditions or Product Disclosure Statement, Install anti-virus software , turn on automatic updates and scan your computer regularly, Ensure your operating system and browsers remain up to date and the latest Security enhancements are installed. Contact us immediately on. We use cookies to secure and tailor your web use. The SWIFT code / BIC code is made up of 8 or 11 characters, broken down as follows:. Unless otherwise specified, the products and services described on this website are available only in Australia from © Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. Uses a microchip embedded in your credit card to securely store personal data (e.g. Be aware of available tools and safe practices to help protect your personal and financial information online. That’s why we work closely with a range of government and community partners to raise online safety and privacy awareness. date of birth or last four digits of your phone number. Consider its appropriateness to these factors before acting on it. Always verbally validate any payment requests or account changes that are delivered via email. Take just 2 minutes to register. Westpac Visa and Mastercard® cards are being progressively migrated to CHIP. Jun 10, 2018 8:41 PM Reply Helpful (5) Thread reply - more options. Online Banking Terms and Conditions apply. You receive your statement and find there are transactions that you didn’t make, Our Fraud Detection Team advises you on unusual activity on your card and asks if the charges are yours. Be cautious of what you share online and on social media. ensuring secure remote access protocol and setting up firewall rules. You may not be aware that your card has been used fraudulently until: What does Westpac do when there is suspected fraud on your card? 'Be on the lookout and educate your staff about scams targeting businesses. You will enter this code into Online Banking to confirm your transaction or feature. Tokens are ideal if you are travelling or in a low mobile service/reception area. Once received, you will need to enter that password into the One Time Password field to complete your transaction. Secure your mailbox - use a padlock or PO Box and report any missing mail to relevant providers. Our notice explains how we use cookies and how you can manage them. Unless otherwise specified, the products and services described on this website are available only in Australia from © Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. You will enter this code into Online Banking to confirm your transaction or feature. Mobile devices are compact, making them much easier to lose or misplace and they can quickly become an easy target for thieves. This means we'll refund your money if your account is compromised due to internet fraud, as long as you comply with our Online Banking terms and conditions. Corporate Cards: Please contact your account administrator to update your mobile and email details. Go to any Westpac branch where a member of staff will help you change your PIN. We will gradually upgrade existing Westpac Visa and Mastercard® credit cards to feature an embedded microchip that will give you access to the latest in credit card security. If your Westpac account is compromised as a result of Internet fraud, we guarantee to repay any missing funds, providing you comply with our Westpac Live Online Banking Terms and Conditions. Check out these simple steps to improve your online security. Delete all suspicious emails. It can be reset at any Westpac branch when you bring in your new CHIP card and photo identification. When you're shopping with participating online retailers, Mastercard Identity Check™ and Visa Secure services work with Westpac to authenticate your transaction using a One Time Password to ensure that it is really you making the purchase. Administrators of Business networks can register their users for SecurID® Code by selecting 'User administration', from the 'Services and preferences' tab once signed in, then click the arrow button next to the user's name and select the SecurID® token option. This information does not take your personal objectives, circumstances or needs into account. Check your account for unrecognised transactions on a regular basis. Protect your identity - never provide your personal or security details, including customer ID, passwords or Security codes, in response to an email or SMS, even if it looks legitimate. Visit Protect your financial identity  for more information. Stay in the know by visiting these reputable sites. We'll send a new SMS code via text message to your mobile phone each time you need one. When we send you your new Westpac CHIP card, the accompanying letter and information leaflet will clearly state that it's a CHIP card. Westpac Protect™  SMS Code or SecurID®  token provides an extra layer of protection by generating a one-time-password used to authorise certain Westpac Live transactions and features. This verifies that a genuine action is being performed by you, the authorised person. Mobile devices enable us to be flexible, more productive and communicate more freely. Access to User administration functions for Administrators. E.g. Means you will not be liable for the amount of any online transaction made without your knowledge or consent providing we're notified of that transaction before the due date shown on the card account statement. With the number of mobile phone users around the world projected to exceed five billion by 2019, and mobile malware on the increase, it’s vital you know how to protect your mobile devices. What to do if you believe your security has been compromised? If you are overseas and block your PIN, call our overseas customer service number on+61 2 9155 7700 and we will arrange for a new PIN to be sent to your location. Check out how you can protect yourself, your family and business and the steps you can take to stay safe online. While mobile devices increase flexibility, they also increase the risk of sensitive information becoming compromised. A SecurID® token is a small, portable device that generates a digital security code, which you use to securely authorise certain online transactions and features. Westpac Protect™ SMS Code and SecurID® Token provide an extra layer of protection by generating a one-time-password used to authorise certain Westpac transactions and features, giving you greater peace of mind when banking online. Stay in the know by visiting these sites! At Westpac, we welcome your suggestions, compliments and complaints as an opportunity to improve our service, provide feedback to our staff and put things right when we have let you down.