Ask a question or start a new topic to get help and advice from our loyal Samsung community. If... Connect wireless speakers to your Samsung soundbar for surround sound. For the latest manuals and specs, we will need some more details about your product. 4 of 4 Top Solutions for 2015 Blu-ray Disc Player (JM57 Series), Change the audio format on your Samsung TV. Please call 1-800-SAMSUNG for technical support . Step 1 External features This appears to be a run-of-the-mill Samsung Blu-Ray player, capable of handling 1080p … for 24/7 live support, Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool, Your order, returns, refunds Help us to make recommendations for you by updating your product preferences. Has the blu-ray cycling problem been fixed in updates yet. A Samsung representative at Best Buy will call to schedule your Galaxy S10 try out. Then, select Start. Nothing works. live support 24/7*. Microsoft were playing hardball at first which Samsung seem to be doing BUT like Microsoft, Samsung will learn the wrath of a knocked consumer confidence because I for one, will NEVER be purchasing another Samsung product if they refuse to collect, repair and deliver to us all Free of Charge, every impacted unit!.. Samsung will need to send prepaid boxes out to have these sent to nearest repair points, the unit cycles so much that you can't do a soft reset on it and the hard hasn't a chance either.. The top of this thread says they are looking into the problem… Please share your ZIP Code to find a nearby Best Buy to try out your next phone. Please share your ZIP Code to find a nearby Best Buy location. Not sure of any difference with that, but it surely does look identical. Email as a contact option was discontinued as of April 3rd, 2019. , our Samsung representative at Best Buy, want to know about you to set up a personal demonstration on your next galaxy device. Microsoft had an issue pop up years ago with Xbox 360's, all of our units were overheating and giving up (Red Ring of Death). The average rating for this product is 3.9/5, compared to an average rating of 4.0/5 for other products in the same category for all reviews. , our Samsung representative, wants to know about you so they can assist you better. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? Plug it in and we hear the dvd player try to open but it will not. I told them that moving forward, I will be anticpating their solution to the problem on Monday the 22nd of June. 12:16 PM Use a Rear Speaker Kit for sound throughout the room Note: Only the wireless receiver module is wireless, requiring no wires in order to connect to your soundbar. The home screen (start up screen) pops up but immediately goes off. Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue. Message and data rates may apply. ‎06-23-2020 I tried unplugging for several hours; also held the eject button for 8 seconds with power on. Top Solutions for 2015 Blu-ray Disc Player (JM57 Series). This site uses cookies to enhance your web site experience. By ticking this box, I accept Samsung Service Updates, including : * Standard text message and data rates may apply, IT/ Computing - 8 AM to 9 PM EST Mon to Fri, televisions-home-theater|home-theater|blu-ray-dvd-players|blu-ray|2015-blu-ray-disc-player-jm57-series, http://www.samsung.com/us/support/premium-care/terms-and-conditions/. If your Samsung Blu-ray player isn’t booting up properly, you’re not alone. My samsung is out of warranty, just over 2yrs old but thats besides the point when it was Samsung themselve whom rendered our units obsolete with an update. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Want to get hands-on with latest Galaxy device? or text SMSCARE to 62913 Samsung better get on this one quickly. , our Samsung representative will be in touch with you. By continuing to browse or use this site, you are agreeing to our use of cookies. ... 4 of 15 Program cartridge return & recycling go to: * For Samsung printer support or service go to. Buy the Samsung Galaxy Note10/Note10+ and get 6 months of Spotify Premium for free. Scary as I have a Samsung 65" tv under a tear old which is constantly connected, are these going to be next?? *Limitations apply; visit http://www.samsung.com/us/support/premium-care/terms-and-conditions/ for full terms and conditions. To repair your Samsung Blu-Ray BD-JM57, use our service manual. The Samsung BD-JM57C model code BD-JM57C/ZA was released in 2015 to play Blu-ray and DVD discs as well as stream WiFi-connected apps to the user’s televisions rather than their computers. and trade-in questions answered, Text SMSCARE to 62913 to receive Choose the best HDMI Input Audio setting When connecting an external device, there’s one more thing you need to take into consideration, and that’s the HDMI input audio format. Its better if you use the 80 bucks in another BD brand. ... (BD-JM57… Their call centre is closed so I just wasted an hour getting transferred to be told that there was a team looking into it. There is a disc in the player that I cannot eject. Nothing is displayed on the TV. I also have a Amazon TV box that connects from the same location. Please contact us via Live Chat for a faster response. Microsoft had an issue pop up years ago with Xbox 360's, all of our units were overheating and giving up (Red Ring of Death) It is connected to a samsung smart tv that connects to the same network. My Samsung BD-57C just started doing the same thing about an hour ago. To repair your Samsung Blu-Ray BD-JM57, use our service manual. Premium Care is free for the first month. SAMSUNG assumes no responsibility, and shall not be liable, in connection with whether any such products or services will be appropriate, functional or supported for the SAMSUNG products or services available in your country. As soon as it receives power, it starts clicking and buzzing as if it's trying to load a disc. Send your device in for repairs or visit a Customer Service Location. Please call  1-800-SAMSUNG for technical support . There are no discussions for this product yet. A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device. my 5700 is doing the same thing. Getting ready for mail-in service You should have already received instructions on how to package your device, but what should you do before you put it in the box? Premium Care is free for the first month. Copyright© 1995-2020 SAMSUNG All Rights Reserved. Unfortunately, this information isn't currently available for this product. Re: Blu-ray player BD-JM57C, keeps cycling on/off whenever plugged in, Blu-ray player power cycling whenever plugged in, BD-F5700 are perfectly fine, i restarted them and all and there still fine, there both 2012-2013 models, i guess ill have to go back to the old players, Xbox One X black screen flickering after boot because of an issue with Samsung UE65NU7092UXXH TV. Recommendations for you by updating your product not sure of any difference with that, it... Submitting this form you acknowledge you have read the Privacy Policy Privacy Policy Privacy Policy Privacy Policy Privacy Policy Policy! 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