Apps available for both Android and iOS can now allow guests to access a range of services including booking appointments for spas, set wake up calls, ordering a taxi, etc. Imagine being able to step into a hotel room on the other side of the world to see the exact layout, views and amenities. The internet has affected every corner of our lives so much so that the guest will not stay at a hotel if they cannot access the wi-fi. Innovation has been championed as a way to cope with these and other changes in the industry. For instance, the Innovation Gallery has launched several of Hilton’s new SMART features. 6 Trends Driving Innovation In The Hotel Industry From robotics to retailing to experience economy – these are all trends that are shaping the hotel and gastro industry in 2019. Innovating with the latest ideas and technology allows hotels to offer fresh, personalized experiences that guests crave. A look at the six finalists for the Radical Innovation Awards. It’s all possible through one app now. Guests at New York’s Yotel can have their bags stored with Yobot, a robotic luggage concierge. Isn’t that interesting? Sounds insane, isn’t it? Here you go, a quick collection of the top innovation in the hospitality industry over the past couple of decades. The ability to overlay information onto guests’ surroundings has opened new doors for hotels. Four Seasons Hotels uses Four Seasons Chat for 24/7 chat service that is powered by humans, not AI, for a more personal touch and responds to messages in 90 seconds or less. Even the budget hospitality establishments can afford fully automated systems to run and manage their organisation. InterContinental Hotels Group is creating AI smart rooms in its hotels in China. Water Consumption. Chatbots give guests instant access to information without having to wait for the front desk. Instead of having to wait in line at the front desk to check in, some hotels are moving to facial recognition scans to get guests in their rooms. Marriott is testing the technology at its hotels in China, which shortens check-in time from three minutes or more to less than one minute. Think about smart thermostats, wi-fi control and several other facilities that these smartphone apps can achieve for the better guest experience. There are a lot of other things in line and the feature would not limit you to just local sightseeing. The hospitality industry is a multibillion investment in the world and its availability depends on the availability of disposable income and leisure time. Artificial intelligence is coming as an offshoot of this which by many is being considered as innovation as important as the wheel. Service recovery within the hospitality industry is a vital tool that all your employees need to be aware of. Such sites allow guests to filter hotels by location, price, and proximity to the airport. Digital transformation examples in the hospitality industry . Striving for top-level service is a given, but let’s take a deeper look at what leadership really means within the industry. Aloft Hotels uses Botlr, a robot butler, to deliver items to guests around the clock. Opinions expressed by Forbes Contributors are their own. Also, look at our article on the Most innovative Hotel Concepts in the world if you want to turn your attention to hotel concept and design. Hilton uses location-based services at some of its resorts to alert guests to events and activities that might interest them based on where they are on the property. So, instead of a bucket of fries or a sandwich, you can now order a virtual trip through room service. I was employed at the hospitality industry for almost ten years and received my Bachelor in International Hospitality Management (2005). Each room at the CitizenM Hotel in Amsterdam comes equipped with a MoodPad tablet, which allows guests to change the temperature, TV, window blinds, alarm and lighting in one place. Thus, we only get excited about hi-tech and transformational innovation. Thus studies of service innovation have highlighted features of innovation that have been neglected in most examination of manufacturing innovation, and the argument goes that a comprehensive analysis and more adequate indicators can provide an enriched understanding of innovation … It will also control the air conditioner, GPS, lights, etc. (Sonia Tartar, Hotel Yearbook 2018) The hospitality industry had undergone tumultuous changes in the last five years. If the entire goal of customer experience is to make customers’ lives better and easier, the hospitality industry takes it to the next level. No more hassles now with Technology backed smooth checking as one of the key trends in the Hospitality Industry. Because of the sharing economy, people are now renting directly from others. (adsbygoogle = window.adsbygoogle || []).push({}); Another super interesting innovation in the hospitality industry is the use of virtual reality in hotel rooms. If your hotel room is too cold or the TV is up too loud, you can just tell your hotel room what you want it to do. Here are some of the top 10 innovation in the hospitality industry over the last decade or so: Wearable technology has been making rounds in several high-end hotels across the globe and is by far one of the best inventions in the hotel industry. Smartphones can easily act as a key, remote control and voice command operating device. From digital concierge apps to keyless entry, there’s been a huge amount of innovation in the hospitality space. Over the past few years, inventions in the hospitality industry have developed at a fast-moving pace. These include lodging, cruise lines, transportation, restaurants and tourism industry. 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