My iPhone only works when on speakerphone? I pre-paid Duty and Tax charges before delivery At the time of import, you may be charged an estimated figure. Other countries will have a different email). However, I refuse to pay the clearance admin charge of £12, since at no point was I made aware of, nor did I agree to, any terms and conditions which clearly stated that I would be liable for any such charges. Import tax £45.84 At no point in our transaction and subsequent product delivery were we made aware of any terms and conditions which stated that we would be liable for your clearance admin charges. Thank you so much. I have sent the email off. Fedex kept insisting that I should pay the charge because the seller ticked a box saying I would be liable! occasion. Customs and are delivered in a timely manner as this is the service selected Stansted Airport, CM24 1HA Wow thank you so much, just saved me £12. Told them to properly read my response and explained again that I would gladly pay the duty tax without the advancement fee which is double the duty tax. The saying is basically similar as the only unsuccessful example in the reply, the shipper says it is the importers liability, etc. A deferment is an account we hold with Customs, this is the only way Customs will accept payment for import charges, unless you employ your own broker. Please email me a revised invoice for the £17.43 UK VAT, and I will make payment on that basis. I paid the supplier for delivery, and would expect that any international clearance fees be factored into the initial cost of such a shipment. If you don’t pay the customs charges, your parcel will be returned to sender after the 21-day period. I’ll let you know how I go on. FedEx will not issue a revised invoice and therefore we look forward to receiving payment for the remaining balance on this invoice. VAT) or £12.00 whichever is greater. Very small amount , Boom Template success!……It worked for me…..credit note applied to Invoice within 24 hours. The charges remain the responsibility of the consignee / importer as they relate to the importation of the goods through GB. Registered office at 100 Victoria Embankment, London, EC4Y0HQ thanks for template,its worked for me as well i sent the same message regarding £12 next they waived that amount once again thanks for giving information. clearance of goods, for example to cover fees paid to external agencies for Just tried it with your letter, got a response within 24 hours saying I had been credited for the £12. Advancement fee £12 However, they have sent me another invoice for the initial full amount!? Now what? This still works in 2020! It also worked for me . This charge is to cover the administration when Customs raise a charge on imported goods. So simply put together an email (I’ve provided a template below, just add the invoice number and tweak parts as needed). Ebay: very clear if buyer doesn't pay customs fees or refuses package and even if seller has item back, Ebay doesn't refund buyer, seller wins case. The charges raised for this additional service are specifically billed to the consignee / importer rather than the shipper. The charge may also cover all other services not covered by the standard conditions of FedEx. I’ve just paid minus £12 advancement fee. very pleased and big thank you, Adam. I got reply from FedEx within a day, they have removed the £12 fee. “Hi Daniel, With the warehouse being in Orlando FL. The charges remain the responsibility of the consignee / importer as they relate to the importation of the goods through UK. I paid the supplier around £50 GBP for delivery, and would expect any other fees to be factored into the shipment cost. So the invoice is for £25 duty + £12 Admin fee. I hope my recent success with your approach encourages others to challenge FedEx (and other courier/delivery companies) about these Advancement Fees.